HOW ARE WE DIFFERENT?

At The Etch Wood, our products are handcrafted and precisely laser-cut by skilled professionals, primarily using high-quality recycled wood. Unlike mass-produced wooden items that often rely on large-scale factory operations and harmful chemicals, leading to the cutting down of numerous trees, we ensure that 50% of our creations come from recycled wood. When you choose a gift from The Etch Wood, you're selecting a product that's safe for you and your family and gentle on the environment. This commitment to sustainability is why our customers love what we offer.

  • HANDMADE

    Crafted with love

  • BRANDING

    Custom labeling available

  • WORLDWIDE SHIPPING

    Delivering to every destination

  • CUSTOMISABLE

    Customise to suit your needs

Frequently Asked Questions

How long will it take for my order to dispatch?

We aim to dispatch our orders within 2 working days. The personalised order takes 5 working days to dispatch.

What is your returns policy?

We will issue a full refund if you request for cancellations before we initiate production of your order. Once production is complete, no refund will be initiated for custom engraved products.

If you receive a broken/damaged product, we will ship out a free replacement.

Can I track my order progress and delivery?

Yes, absolutely. Once your order has moved into production, we will notify you. Then, when your order has been dispatched, we will send you a further email notification with the shipping and tracking information included. If you are looking for an update on the status of an order that has not been shipped, feel free to get in touch and we can provide an on-the-spot update by phone or email.

Are there any considerations before making a purchase?

Given that this product is made in wood material, has unique wood grain properties, and is intricately designed, there may be slight variations in the grains, texture, and colour than shown in the image. This is the characteristic of wood and makes each product unique.

Are there any care instructions for the product?

Wood is easy to care for, but it does love a little tender loving care to keep looking its best. To ensure the longevity of your wooden product, please avoid exposing it to water or moisture. Clean it with a dry cloth.